Information you provide
We receive the contact and business details you enter, your product requirements, design settings, product preview images and any artwork or reference files you choose to upload. Please do not submit patient records or other sensitive medical information.
How we use it
We use this information to respond to your inquiry, prepare quotations and samples, discuss customization, and manage related business correspondence. The inquiry service also uses submission metadata and IP addresses to prevent spam and misuse. We do not sell your inquiry information.
Storage and international inquiries
Inquiries and attachments are stored in an access-controlled system and are available to authorized staff handling your request. We keep information as needed for these purposes and applicable record-keeping obligations. Information may be processed by SmileStar and its hosting providers outside your country.
Your choices and requests
Depending on your location, you may have rights to access, correct or request deletion of your personal information. Contact us using the business email below and include enough information to identify your inquiry. We may need to verify your request before making changes.
Cookies and design drafts
The website uses essential administration session cookies and browser storage to keep design drafts on your device. This version does not enable analytics or advertising cookies. If non-essential tracking is introduced, we will update this notice and request consent where required. External services such as WhatsApp have their own privacy notices.